Our customer..
We always make sure that your shipment reaches you as quickly as possible. To achieve this, we hope that you provide us with the following:
A clear address (city - district - street name - landmark near you) + correct mobile number.
Within the Qassim region:
We provide you with delivery service within 24 hours for 25 riyals for orders worth less than 300 riyals. Free for any order above that.
Outside the Qassim region:
* Shipping is made to any location within the Kingdom of Saudi Arabia within 2 to 5 working days with Aramex
*The shipping cost is calculated as follows:
Shipping weight from 1 to 30 kg for 25 riyals. For every additional kilogram, 1 riyal.
Orders exceeding 300 riyals will be shipped for free, up to 15 kg. + 1 riyal for each additional kilogram.
| Order Amount | Shipping Cost |
|---|---|
| More than 300 Riyals | Free |
| Less than 300 Riyals | 25 Riyals |
Once we have dispatched your order you will receive a shipping email confirmation, so you know your order is on its way. The shipping email will contain all shipping information so you can keep tracking your order.
Also, you can track your shipping on our website using the tracking reference number. If no one’s at home and we are unable to deliver your item, you will be left a calling card and you will be able to arrange re-delivery.
If you have any questions regarding our delivery service, please email us at info@aquarium.sa
Standard Delivery Service in KSA
All orders purchased before 1 pm Sunday to Thursday will be collected on the same day as per our standard delivery service and they will be dispatched and delivered to you within 2-3 days.
Next-Day Delivery Service in KSA
All orders purchased before 1 pm Sunday to Thursday will be dispatched by our delivery partner which aims to deliver the next working day. *Please note items purchased after 1 pm Thursday on our ‘Next Day Delivery Service’ will be shipped Friday for delivery on Monday. Any items purchased after 1 pm Friday will be shipped Monday for delivery on Tuesday. We do not offer next-day service on weekends.
Bank Holiday Deliveries & Public Holidays
Aquarium and our delivery partners do not operate during Bank Holidays or any other Public Holidays. We are unable to dispatch or deliver items purchased during this period. We ask you to allow extra time for delivery when placing your order around Bank Holidays and other Public Holidays. Our normal services resume the next working day. Important Notice: Bank Holidays and any other Public Holidays will override any express service you have paid for during checkout. We apologize for any inconvenience this may cause. You can contact our customer service team should you wish to discuss your specific order. You can contact us at info@aquarium.sa
